Help Center
Find quick answers to your questions or get personalized support from our team.
Popular Topics
Deposits & Withdrawals
Learn about payment methods, processing times, and transaction limits.
Get Help →Bonuses & Promotions
Understand bonus terms, wagering requirements, and how to claim offers.
Get Help →Account Management
Account verification, security settings, and personal information updates.
Get Help →Frequently Asked Questions
Payments & Banking
What payment methods do you accept?
+We accept Visa, Mastercard, POLi, BPAY, Australian bank transfers, Bitcoin, Ethereum, and other cryptocurrencies. All transactions are secured with 256-bit SSL encryption and comply with Australian banking standards.
How long do withdrawals take?
+Withdrawal times vary by method: Cryptocurrencies (up to 2h), Australian bank transfers (1-2 business days), Credit cards (2-5 business days). All withdrawals are processed in AEST/AEDT business hours.
Are there any withdrawal fees?
+No, we don't charge any withdrawal fees. However, your payment provider might apply their own charges.
Bonuses & Promotions
How do I claim the welcome bonus?
+Simply register an account and make your first deposit of $20 or more. The bonus will be automatically credited to your account.
What are wagering requirements?
+Wagering requirements specify how many times you must play through your bonus before you can withdraw winnings. Our standard requirement is 35x.
Account Management
How do I verify my account?
+Upload a valid ID, proof of address, and payment method verification in your account settings. Verification typically takes 24-48 hours.
Can I change my email address?
+Yes, contact our support team with your request. You'll need to verify your identity for security purposes.
Games & Technical
A pokie won't load on my phone - what should I try first?
+Most loading issues on Australian mobile networks come down to a patchy connection rather than the game itself. Close the game fully, switch from mobile data to Wi-Fi (or vice versa), clear your browser cache, and reload. If it still won't load, try a different pokie to confirm whether the issue is game-specific or platform-wide, then reach out to live chat with the game name so support can flag it to the provider.
Why do table game and pokies RTPs differ from the number in the game info screen?
+The RTP shown in a game's info panel is the theoretical return-to-player calculated over millions of spins or hands by the studio and independent auditors - it is not a guarantee for any single session. Short-term results, including yours tonight, will always vary above or below that long-run figure, which is completely normal and expected in properly certified random-number-generator games.
Do I need to download anything to play?
+No download is required. Every pokie, table game and live dealer title runs instantly in your browser on desktop, Android or iOS, so there's nothing to install and no storage space used on your device.